FAQ

Email Enquiries

※Support is available in Japanese or English.

※Due to the large number of enquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

※If you are unable to contact us using the button above, click “here”.

We will send notifications and respond to enquiries related to the ExpoID by email or phone. We do not use text messages for communication.

We will send notifications using an email address from one of the following domains:
xxx@expo2025info.jp
xxx@expo2025.or.jp
xxx@expo2025-support.jp
xxx@accounts.expo2025.or.jp

Email Enquiries

inquiry@mail.parking-reserve.expo2025.or.jp（Expo P&R parking reservation）
inquiry@mail.busparking-reserve.expo2025.or.jp（Bus terminal entry/exit reservation）

Frequently asked questions

https://parking-reserve.expo2025.or.jp/guide/faq/
https://busparking-reserve.expo2025.or.jp/guide/faq/

• Email support hours are 9:00 a.m.－5:00 p.m. (Japan time) on weekdays.
• We will respond to enquiries in the order received, but it may take some time to respond to emails. Thank you for your understanding.
• For information on Shuttle Bus from Major Nearby Stations , please contact the Expo 2025 Osaka, Kansai, Japan General Contact Centre.

If you have an enquiry about the EXPO2025 Digital Wallet, please contact us using one of the following:
Click here for the EXPO2025 Digital Wallet FAQ

Email Enquiries

• Email support hours are 9:00 a.m.ー5:00 p.m. (Japan time) on weekdays.
• We will respond to enquiries in the order received, but it may take some time to respond to emails. Thank you for your understanding.

If you have an enquiry about the Virtual EXPO, please contact us using one of the following:
Click here for the Virtual EXPO FAQ

Email Enquiries

※Support is available in Japanese or English.

※Due to the large number of enquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

We will send notifications and respond to enquiries related to the Virtual EXPO by email or phone. We do not use text messages for communication.

We will send notifications using an email address from one of the following domains:
xxx@expo2025info.jp
xxx@expo2025.or.jp

EXPO 2025 Official Licensed Products Customer Consultation Desk

• Due to the large number of enquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

Reporting desk for human rights issues related to Expo 2025

We address cases related to business and human rights issues that conflict or are suspected of conflicting with the international standards such as the International Bill of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work, as well as the Human Rights Policy of the Japan Association for the 2025 World Exposition.

Expo 2025 Osaka, Kansai, Japan General Contact Centre

※Support is available in Japanese or English.

Email Enquiries

－Due to the large number of enquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

Phone Enquiries

TEL：0570-200-0660570-200-066

• It may be difficult to reach us by telephone at certain times of day. If you haven't already, be sure to check our FAQ section, as your enquiry may already be answered there.
• Please note that we record your call to confirm the content of the call and the response of the person in charge.
• We ask all callers to display their caller ID number so that we can call them back in the event that we lose contact with them due to unforeseen problems or in order to ensure that we can respond properly to the call. If you have set your phone number to private, please dial “186” first before dialling our number. We appreciate your understanding and cooperation in this matter.
• Please note that the above phone number is not toll-free. The caller is responsible for any call charges.
• Please make sure to dial the correct phone number.
• This number is only for domestic callers. If calling from outside Japan, please call: +813-4553-8025

If you have any questions about the content of the Association's privacy policy or the personal information held by the Association, or if you wish to request disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, or disclosure of provision to third parties, please contact the Association using the form below.
（Reference：Privacy policy）

Email Enquiries

• Please note that it may take some time for us to reply to your email.
• Enquiries about topics other than the handling of personal data should be sent to “General Enquiries”.