FAQ

Email Enquiries

For enquiries about ExpoID registration and admission ticket purchases, answers will depend on the model of your device and the browser you are using.

※If you are unable to contact us using the button above, click “here”.

In addition to information on the device model and browser, we may be able to provide a more detailed response if you also provide us with the exact message displayed on the screen. We would highly appreciate your cooperation.

－Due to the large number of enquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

We will send notifications and respond to enquiries related to the ExpoID by email or phone. We do not use text messages for communication.
We will send notifications using an email address from one of the following domains:
xxx@expo2025info.jp
xxx@expo2025.or.jp
xxx@expo2025-support.jp
xxx@accounts.expo2025.or.jp

Email Enquiries

inquiry@mail.parking-reserve.expo2025.or.jp（Expo P&R parking reservation）
inquiry@mail.busparking-reserve.expo2025.or.jp（Bus terminal entry/exit reservation）

• Email support hours are 9:00 a.m.－5:00 p.m. (Japan time) on weekdays.
• We will respond to enquiries in the order received, but it may take some time to respond to emails. Thank you for your understanding.

If you have an enquiry about the EXPO2025 Digital Wallet, please contact us using one of the following:
Click here for the EXPO20205 Digital Wallet FAQ

Email Enquiries

• Email support hours are 9:00 a.m.ー5:00 p.m. (Japan time) on weekdays.
• We will respond to enquiries in the order received, but it may take some time to respond to emails. Thank you for your understanding.

Expo 2025 Osaka, Kansai, Japan General Contact Centre

Email Enquiries

－Due to the large number of enquiries we receive, it may take some time for us to reply to your email. We appreciate your understanding.

Phone Enquiries

TEL：0570-200-0660570-200-066

• Please note that we record your call to confirm the content of the call and the response of the person in charge.
• We ask all callers to display their caller ID number so that we can call them back in the event that we lose contact with them due to unforeseen problems or in order to ensure that we can respond properly to the call. If you have set your phone number to private, please dial “186” first before dialling our number. We appreciate your understanding and cooperation in this matter.
• There are certain times when it may be difficult to reach us by telephone.
• Please note that the above phone number is not toll-free. The caller is responsible for any call charges.
• Please make sure to dial the correct phone number.
• This number is only for domestic callers. If calling from outside Japan, please call: +813-4553-8025

Email Enquiries