About Tickets
- [Admission Tickets] If family members, friends, etc. enter at the same time, can they enter with only one phone and one Expo ID?
- [Admission Tickets] Is there a limit on the number of children ages 3 and under admitted?
- [Admission Tickets] How many Free Tickets for 0-3 Year Olds can I get?
- [Admission Tickets] How can I get Free Tickets for 0-3 Year Olds separately (not at the same time as another ticket purchase)?
- [Admission Tickets] Is a senior discount available?
- [Admission Tickets] How can I check the admission ticket I have purchased?
About how to purchase tickets for admission
- ［Admission Tickets］Are there tickets that include transportation?
- ［Admission Tickets］Are there tickets that include meals?
- ［Admission Tickets］How do I participate in a travel tour that includes tickets?
- ［Admission Tickets］I don’t own a smartphone or a PC.
- ［Admission Tickets］Can I buy tickets over the phone?
- ［Admission Tickets］My payment period at the convenience store has expired.
About handling of purchased admission tickets.
- ［Admission Ticket］Can I change a ticket that I have already bought to another ticket?
- [Admission Tickets] I want to print out the QR code.
- ［Admission Ticket］I didn’t get a QR code.
- ［Admission Ticket］I have found scalped tickets.
- ［Admission Ticket］Can I give to my family and friends the tickets I bought for them?
- ［Admission Ticket］Do family members or friends who receive the tickets also need to register for ExpoIDs?
About facial recognition for Season and Summer Passes
- [Admission Tickets] When registering facial recognition information, the screen turns black and the camera does not start.
- [Admission Tickets] I live abroad, and cannot register my facial recognition information for my Season/Summer Pass on the Expo 2025 digital ticketing website. How can I register?
- [Admission Tickets] I don't have a smartphone, but I heard that I also need to register my facial recognition information to buy a Season/Summer Pass. How can I do this?
- [Admission Tickets] I have purchased a Season/Summer Pass and have completed facial recognition information registration, but I want to give my pass to someone else.
- [Admission Tickets] The Season Pass/Summer Pass vailidity period has expired, can I still register my facial recognition information?
- [Admission Tickets] I cannot successfully register my facial recognition information for my Season/Summer Pass.
Other
- [Admission Tickets] I purchased tickets but no longer need them. Can I sell them on Mercari etc.?
- [Admission Tickets] I purchased tickets online from a travel agent, but the computer broke before I could link them to my Expo ID, so I can no longer view the email that was sent to me and confirm my ticket ID
- [Admission Tickets] Can I exit and re-enter the venue?
- ［Admission Ticket］Are there any bulk discounts?
- ［Admission Ticket］Please tell me how to register for 3D Secure authentication.
- ［Admission Ticket］On the credit card payment screen, an error message appears and payment cannot be made. What should I do?