About Tickets
- [Admission Tickets] If family members, friends, etc. enter at the same time, can they enter with only one phone and one Expo ID?
- [Admission Tickets] I would like to know about the distribution of the Season Pass discount codes for those who visit in April or May.
- [Admission Tickets] I forgot (or didn't know) to get a Season Pass discount code when I visited the Expo, so I would like it sent to me by email or post.
- [Admission Tickets] Can someone else collect my Season Pass discount code (available only to those who visit in April and May) for me?
- [Pavilion and event Reservations] What tickets can I buy after the opening day?
- [Admission Tickets] What is the Season Pass discount which is available to those who visit in April and May?
About how to purchase tickets for admission
- [Admission Tickets] Will tickets be available to purchase at the gates on the day?
- [Admission Tickets] Does the official ticket site issue receipts?
- ［Admission Tickets］Are there tickets that include transportation?
- ［Admission Tickets］Are there tickets that include meals?
- ［Admission Tickets］How do I participate in a travel tour that includes tickets?
- ［Admission Tickets］I don’t own a smartphone or a PC.
About handling of purchased admission tickets.
- ［Admission Ticket］Can I change a ticket that I have already bought to another ticket?
- [Admission Tickets] I want to print out the QR code.
- ［Admission Ticket］I didn’t get a QR code.
- ［Admission Ticket］I have found scalped tickets.
- ［Admission Ticket］Can I give to my family and friends the tickets I bought for them?
- ［Admission Ticket］Do family members or friends who receive the tickets also need to register for ExpoIDs?
About facial recognition for Season and Summer Passes
- [Admission Tickets] When registering facial recognition information, the screen turns black and the camera does not start.
- [Admission Tickets] I live abroad, and cannot register my facial recognition information for my Season/Summer Pass on the Expo 2025 digital ticketing website. How can I register?
- [Admission Tickets] I don't have a smartphone, but I heard that I also need to register my facial recognition information to buy a Season/Summer Pass. How can I do this?
- [Admission Tickets] I have purchased a Season/Summer Pass and have completed facial recognition information registration, but I want to give my pass to someone else.
- [Admission Tickets] The Season Pass/Summer Pass vailidity period has expired, can I still register my facial recognition information?
- [Admission Tickets] I cannot successfully register my facial recognition information for my Season/Summer Pass.
Other
- [Admission Tickets] Can I use unused tickets for the Japan World Exposition Commemorating the 2,600th Anniversary of the Founding of Japan?
- [Admission Tickets] I purchased tickets but no longer need them. Can I sell them on Mercari etc.?
- [Admission Tickets] I purchased tickets online from a travel agent, but the computer broke before I could link them to my Expo ID, so I can no longer view the email that was sent to me and confirm my ticket ID
- [Admission Tickets] Can I exit and re-enter the venue?
- ［Admission Ticket］Are there any bulk discounts?
- ［Admission Ticket］Please tell me how to register for 3D Secure authentication.