Q. The product I purchased and the receipt are not the same. A. Please contact the shop where you purchased the item directly via the telephone number on the receipt. Related articles Can I return a wheelchair hired at the East Gate to the West Gate? Is there a map showing the location of facilities (pavilions, shops, restaurants, toilets, etc.) throughout the venue? Which prepaid cards can be purchased inside the Expo venue? [Personal Mobility] Are there any charges to use Personal Mobility? [Personal Mobility] Is there anything that I need to provide in order to borrow a Personal Mobility device?