Please use one of the following browsers: Safari, Google Chrome, or Microsoft Edge.
If you are still unable to successfully verify your identity using one of the above browsers, please refer to "2.2 How to Reset Identity Verification Methods" in the ExpoID Problem Shooting Manual below.

ExpoID Problem Solving Manual:

https://www.expo2025.or.jp/wp/wp-content/themes/expo2025orjp_2022/assets/pdf/tickets-index/id_problem_solving_manual_en.pdf